You and your health come first with Monarch HealthCare. Monarch is committed to providing the best quality of care and services to help you stay healthy. With one of the highest Patient Satisfaction ratings in all of Orange County* and ranking state-wide in the top 20th percentile, you can feel confident as a member of Monarch HealthCare that you will receive the highest quality healthcare service.
In addition to our achievements in satisfaction, Monarch HealthCare also has the distinction of being recognized repeatedly in the industry for investment in Information Technology and our ability to integrate data in a comprehensive way that allows our physicians to make informed decisions regarding your care.
Every year, we develop strategic clinical and service goals to help us improve your overall health and healthcare experience. One important component of maintaining good health is receiving periodic health screenings and making sure you are being appropriately managed if you have a chronic condition.
Our Clinical goals are to improve the health of our members in the following key areas:
- Ensure members receive the following early detection and preventive health screenings:
• Breast Cancer Screening
• Cervical Cancer Screening
• Chlamydia Screening
• Colorectal Screening
- Improve outcomes in members receiving care for the following chronic conditions:
• Diabetes
• Cardiovascular Conditions
• Heart Failure
Our Patient Satisfaction goals are to improve the quality of service you receive in the following areas:
- Patient-Doctor Communication
- Care received from Specialist
- Timely Access to Care
- Coordination of Care
We monitor our progress at least annually through several independent reports on quality of care that compare our results against other physician organizations.
* http://opa.ca.gov/report_card/medicalgrouprating.aspx
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