We understand that medical information about you and your health is personal. We’re committed to protecting medical information about you. Your medical information is protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
According to HIPAA, we must confirm that you are a member with our medical group. To do so, we ask for your health plan subscriber or member number when you call customer service. We can't accept social security numbers.
If you are not the subscriber or are calling about your spouse or child, we may need permission to speak with you. Call our customer service for details.
If you need a friend or relative to speak on your behalf, you will need to complete a disclosure of protected health information form. (If you can’t download the form, call Optum Care Network customer service and ask us to mail it to you.)
Please be sure to sign the form. We can't accept it without your signature.
Mail the completed and signed form to:
Optum
Attn: Business Operations - MS 11
11 Technology, Irvine CA 92618
If you have questions or need help with the form, please call us.
Note: Customer service can't look into your medical records for you. Please call your doctor for your medical information.